Frequently asked questions
How Clinekt works, what the agents handle, and how to get the most out of them.
What does Clinekt actually do?
Patient engagement that ends in a booked visit. Clinekt gives your practice a team of AI agents that answer calls and website inquiries, screen and book new patients, send reminders, verify insurance, handle referrals, bring overdue patients back from your records, and check in with patients between visits, by phone, text, email, and chat, around the clock. Every agent shares one memory of every patient: Inbound, Recall, Outbound, and Care.
What does Clinekt handle for a practice?
Scheduling and booking, appointment reminders, inbound call management, enrollment and intake, insurance verification, billing questions and balances, referrals, recall and reactivation, patient retention, medication adherence, and marketing attribution. Every conversation is logged and every patient is tracked from first touch to completed visit.
How is Clinekt different from a chatbot?
Chatbots answer questions. Clinekt's agents convert. The Inbound Agent engages every visitor and caller in the moment, screens their needs in under two minutes, captures contact details and insurance, and hands your scheduler a patient who is ready to book. A website gets traffic. The agent converts it. Clinekt is not a reminder tool or a marketing agency either: the agents go get the patient and hand your team the booking.
Does Clinekt answer our phones?
Yes. Clinekt answers inbound calls the moment they ring, day or night, screens the caller, books the visit, and routes anything else to the right person on your team. Website inquiries get the same treatment, so no patient waits for a callback.
Is Clinekt an AI answering service?
An answering service waits for the call. Clinekt answers what rings, and then keeps going: it also engages the website visitor who never calls, works the dormant charts nobody has time for, reaches net-new patients, and follows up after the visit. You can run Clinekt alongside your answering service while you switch, or let the agents take the calls from day one.
Is this just another marketing agency?
No. Agencies drive traffic. Clinekt converts it. We do not replace your marketing spend. We make the same budget produce five to ten times more booking-ready patients by engaging every visitor and caller your campaigns already bring in, then tracing each one from first click to completed care so you can see exactly what every channel produced.
Will the agent sound like a person?
Yes. The agents hold natural, unhurried conversations by voice, text, and chat, in a name, tone, and voice tuned to your practice. Patients hear your practice, not a vendor.
What languages does Clinekt support?
Conversations happen in the language each patient prefers, by phone, text, and chat, with the same screening, booking, and follow-up in every language.
How does the agent handle clinical questions?
It does not give medical advice. The agents answer the questions you approve, such as hours, locations, insurance, preparation, and what to expect, and hand anything clinical to your team with the full conversation attached.
The visitor who never books
Wouldn't patients have already found our website?
They did. That's the problem. A website is passive. Someone lands at 9pm with a torn meniscus, nobody answers, and they bounce to the next group. 82% of patients try to book outside office hours. The Inbound Agent engages them in the moment and books them, 24/7.
Won't patients just use our request-appointment form?
The ones who were always going to book will. Everyone else needs a conversation first: the unsure, the comparing, the after-hours browsers. Send them straight to a form and they bounce. That's the leakage. The Inbound Agent is the conversation in front of the form.
We already have a self-scheduler. Do we still need this?
Keep it. Your scheduler is the last step, not the first. A scheduler only works on someone who has already decided to book. The Inbound Agent answers their questions, screens their needs, confirms you treat what they have, then hands them to your scheduler to finish. Your scheduler is the cash register. The agent walks the browsers over.
Won't patients have to fill everything out twice?
No. The agent collects the intake once, including contact details, the reason for the visit, and insurance, and hands it to your front desk. Nothing gets entered twice.
What if we already get enough patients from our website?
Most practice websites convert less than 1% of their traffic into booked patients. The other 99% includes the person researching a knee replacement at 9pm who leaves when nobody engages them. Clinekt typically lifts engagement to 8 to 12% of visitors, so the same traffic and the same ad spend produce several times more booked patients. And if your schedule truly is full, the Recall Agent still recovers dormant charts and attribution still proves which marketing produces completed care.
Does Clinekt verify insurance?
Yes. Before the visit, the agent checks the patient's coverage against the plans you accept, so your front desk is not surprised at check-in and the patient is not surprised by a bill.
Does Clinekt handle referrals?
Yes. Incoming referrals are screened, routed to the right provider, and booked, and the referring office is kept in the loop, so a referred patient never sits in a fax queue.
Recall, reminders, and care between visits
How does the Recall Agent work?
Years of past patients sit dormant in your EHR with new injuries, opposite knees, and the PT plan they never finished. The Recall Agent finds the overdue and at-risk ones, runs outreach across phone, text, and email, and books them into open slots on your schedule. Your team never pulls a list or makes a call.
What does the Outbound Agent do?
The Outbound Agent generates net-new demand. It reaches the patients in your market who need care but haven't chosen a practice, engages them under your brand, and traces every patient from first touch to completed care, so you know exactly what your growth produces.
Does Clinekt send appointment reminders?
Yes. Every booked visit is confirmed ahead of time by text, call, or email in your practice's voice, and patients who cannot make it are helped to reschedule instead of quietly no-showing.
What does the Care Agent do?
Every month it checks in with your enrolled patients by call or text, collects how they are doing, gathers validated outcome surveys, reminds them to take and refill their medications, and routes anything concerning to your staff. It logs all of it as it happens, so the care your practice delivers between visits is documented and billable without anyone chasing paperwork.
Does Clinekt help with medication adherence?
Yes. Between visits, the Care Agent reminds patients to take and refill their medications, checks how they are doing, and escalates concerns to your team.
Setup and integrations
Do we need to change our website?
No. One line of code adds the Inbound Agent to your site, either as a widget or as a fully embedded experience that matches your brand. No redesign, no IT project, no workflow changes.
How fast can we go live?
Same day for the website agent: one script tag and about 10 minutes of work. Phone answering and EHR connections are set up with you, not by you, and none of it needs an IT project, staff training, or a new workflow.
Do we need to retrain our staff?
No. Nothing changes for your team. The agents hand over screened, booked patients in the workflow you already run, with no new logins and no double entry.
Does Clinekt work with our EHR?
Yes. Clinekt connects to athenahealth, ModMed, NextGen, eClinicalWorks, Epic, Cerner, and more. The Recall Agent works through your EHR to find dormant patients, and PHI stays locked down at every step. You can also start without an integration and grow into it at your pace.
What if we use a niche EHR or practice management system?
You can still start. Clinekt runs without an integration and grows into one when you are ready. The systems on our integrations page are the most common ones we see, not the limit.
Can Clinekt work with our existing scheduling team or call center?
Yes. Your agents qualify every patient first, then deliver them into whatever workflow you already run, whether that's a call center, a scheduling team, or your front desk. Your team gets prequalified patients instead of raw leads.
Can Clinekt handle multiple locations?
Yes. Each location gets its own deployment with the same simple setup, and reporting rolls up across your entire organization so leadership sees the full picture.
Will this add work for our front desk?
No. The agents do the answering, screening, and follow-up your front desk does by hand today, then deliver screened, ready-to-book patients into your existing workflow. No new logins, no double entry, nothing for your team to babysit.
Results, security, and pricing
How do we know it's working?
Every patient is tracked from first click to booked appointment to completed procedure. Ad platforms stop at the click. Clinekt follows the whole journey and reports the revenue your dashboards miss, in a real-time dashboard your leadership can open any day. See what that looks like in the Baldwin Bone and Joint case study.
Is patient data secure?
Yes. HIPAA compliant, SOC 2 Type II, a BAA signed with every client, and all data encrypted in transit and at rest. Built for healthcare from day one. Compliance evidence is available in our Trust Center.
How much does Clinekt cost?
One simple rate per provider per month, with support and tuning included and no multi-year contract. Book a 15-minute demo and we will walk through pricing for your practice size. Our average partner sees a 24x return.