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Frequently asked questions
How Clinekt works, how we help, and how to get the most out of our AI Agents
General
OrthoCheck isn't a chatbot — it's a clinical screener. Chatbots answer FAQs and collect contact info. OrthoCheck performs a specialty-trained clinical assessment: symptoms, body region, severity, injury mechanism, and surgical risk factors. The output isn't a name and phone number — it's a qualified clinical profile your scheduler can act on immediately. That's why our booking rate is 59%, not the 2-3% you get from a contact form.
Yes. We're HIPAA third-party certified and pursuing SOC 2 Type II. All patient data is encrypted in transit and at rest. We sign a BAA with every client. No PHI is stored on your website — it's processed through our secure, HIPAA-compliant infrastructure. We can send you our security documentation and BAA template today.
About 10 minutes. It's a single API embed on your website — same as adding Google Analytics. Your web person pastes one line of code and OrthoCheck is live. No server setup, no database changes, no IT tickets. We had Baldwin Bone & Joint live in a single afternoon.
OrthoCheck doesn't require EHR integration. When a patient qualifies, we deliver the lead directly to your scheduling team via our portal, email, or SMS — whatever fits your existing workflow. Your workflow stays exactly the same, you just get better leads. Down the road, we can push qualified leads directly into your scheduling queue via API if needed.
Nobody gets turned away. OrthoCheck screens and routes — it doesn't reject. Patients who aren't surgical candidates still get directed to the right next step: physical therapy, general appointment, or urgent care. Every patient gets a path. Surgical candidates just get a faster one.
Real-time dashboard with full pipeline visibility — qualified leads, booked appointments, surgical conversions, and revenue attribution. Your practice managers see exactly which marketing channels produce surgeries, not just clicks. We also deliver monthly performance reports that are board-ready, so your leadership team can see the ROI without asking for it.