Frequently asked questions
How Clinekt works, how the agents fit your practice, and how to get the most out of them.
What does Clinekt actually do?
Clinekt gives your practice a team of AI agents that activate every patient. The Inbound Agent engages every website visitor 24/7, screens their needs, and books the appointment. The Recall Agent finds dormant and overdue patients in your EHR and brings them back into open slots. The Outbound Agent reaches the patients in your market who have not found you yet. One platform, one goal: more patients seen, sooner. That model is called patient activation, and it runs specialty-trained for orthopedics, physical therapy, and the other specialties we serve.
How is Clinekt different from a chatbot?
Chatbots answer questions. Clinekt's agents convert. The Inbound Agent engages every visitor in the moment, screens their needs in under two minutes, captures contact details, and hands your scheduler a patient who is ready to book. A website gets traffic. The agent converts it. For a side-by-side look at the tool categories, see voice AI vs. reactivation software vs. patient activation agents.
Wouldn't patients have already found our website?
They did. That's the problem. A website is passive. Someone lands at 9pm with a torn meniscus, nobody answers, and they bounce to the next group. 82% of patients try to book outside office hours. The Inbound Agent engages them in the moment and books them, 24/7.
Won't patients just use our request-appointment form?
The ones who were always going to book will. Everyone else needs a conversation first: the unsure, the comparing, the after-hours browsers. Send them straight to a form and they bounce. That's the leakage. The Inbound Agent is the conversion layer in front of the form.
We already have a self-scheduler. Do we still need this?
Keep it. Your scheduler is the last step, not the first. A scheduler only works on someone who has already decided to book. The Inbound Agent answers their questions, screens their needs, confirms you treat what they have, then hands them to your scheduler to finish. Your scheduler is the cash register. The agent walks the browsers over.
Won't patients have to fill everything out twice?
No. The agent is the conversation that gets them to the form. Patients complete the real intake once, in your scheduler, the same as today. We just make sure far more of them get there. One intake, more patients finishing it.
What if we already get enough patients from our website?
Most practice websites convert less than 1% of their traffic into booked patients. The other 99% includes the person researching a knee replacement at 9pm who leaves when nobody engages them. Clinekt typically lifts engagement to 8 to 12% of visitors, so the same traffic and the same ad spend produce several times more booked patients. And if your schedule truly is full, the Recall Agent still recovers dormant charts and attribution still proves which marketing produces completed care.
Does Clinekt replace our scheduling or patient-messaging tools?
No. Clinekt works upstream of them. Messaging and scheduling tools serve patients who already decided to book. Clinekt handles the step before that: engaging the visitor, screening what they need, and confirming they belong on your schedule. Qualified patients then flow into the exact workflow you run today. Nothing gets replaced. The inputs get better.
We already use an AI answering service. Isn't this the same thing?
No, and the two work well together. An answering service helps patients who already decided to call. It answers what rings. Clinekt creates and captures demand: the website visitor who never calls, the dormant chart nobody has time to work, and the net-new patient who has not found you yet. If phone volume is your only problem, keep the answering service. If growth is the goal, that is patient activation.
Is this just another marketing agency?
No. Agencies drive traffic. Clinekt converts it. We do not replace your marketing spend. We make the same budget produce five to ten times more booking-ready patients by engaging every visitor your campaigns already bring in, then tracing each one from first click to completed care so you can see exactly what every channel produced. See the numbers in the Baldwin Bone and Joint case study.
How does the Recall Agent work?
Years of past patients sit dormant in your EHR with new injuries, opposite knees, and the PT plan they never finished. The Recall Agent finds the overdue and at-risk ones, runs outreach across phone, text, and email, and books them into open slots on your schedule. Your team never pulls a list or makes a call.
What does the Outbound Agent do?
The Outbound Agent generates net-new demand. It reaches the patients in your market who need care but haven't chosen a practice, engages them under your brand, and traces every patient from first touch to completed care, so you know exactly what your growth produces.
Do we need to change our website?
No. One line of code adds the Inbound Agent to your site, either as a widget or as a fully embedded experience that matches your brand. No redesign, no IT project, no workflow changes.
How fast can we go live?
Same day. One script tag and about 10 minutes of work. No IT project, no staff training, no workflow disruption.
Does Clinekt work with our EHR?
Yes. Clinekt connects to athenahealth, ModMed, NextGen, eClinicalWorks, Epic, Cerner, and more. The Recall Agent works through your EHR to find dormant patients, and PHI stays locked down at every step. You can also start without an integration and grow into it at your pace.
Can Clinekt work with our existing scheduling team or call center?
Yes. Your agents qualify every patient first, then deliver them into whatever workflow you already run, whether that's a call center, a scheduling team, or your front desk. Your team gets prequalified patients instead of raw leads.
Can Clinekt handle multiple locations?
Yes. Each location gets its own deployment with the same simple setup, and reporting rolls up across your entire organization so leadership sees the full picture.
Will this add work for our front desk?
No. The agents do the screening your front desk does manually today, then deliver prequalified, ready-to-book patients into your existing workflow. No new logins, no double entry, nothing for your team to babysit. You add appointments without adding a single hire.
How do we know it's working?
Every patient is tracked from first click to booked appointment to completed procedure. Ad platforms stop at the click. Clinekt follows the whole journey and reports the revenue your dashboards miss, in a real-time dashboard your leadership can open any day. Proof, not promises. See what that looks like in practice in the Baldwin Bone and Joint case study.
Is patient data secure?
Yes. HIPAA compliant, SOC 2 Type II, BAA signed with every client, and all data encrypted in transit and at rest. Built for healthcare from day one. Compliance evidence is available in our Trust Center.
How much does Clinekt cost?
Simple per-provider subscription pricing. Book a 15-minute demo and we'll walk through pricing for your practice size. Our average partner sees a 24x return.