FAQ

Frequently asked questions

How Clinekt works, how we help, and how to get the most out of your AI agents

What does Clinekt actually do?

Clinekt provides AI agents that acquire and reactivate patients. Acquisition engages every website visitor 24/7, screens their symptoms, and delivers booked appointments to your scheduler. Reactivation finds overdue and at risk patients in your EHR and books them into open slots. One platform with a single goal: getting patients seen quicker.

How is Clinekt different from a chatbot?

Chatbots answer questions. The Clinekt Agent converts. It engages every visitor in the moment, screens symptoms in under two minutes, captures contact details, and hands your scheduler a patient who is ready to book. A website gets traffic. The agent converts it.

Wouldn't patients have already found our website?

They did. That's the problem. A website is passive. Someone lands at 9pm with a torn meniscus, nobody answers, and they bounce to the next group. 82% of patients try to book outside office hours. The agent engages them in the moment and books them, 24/7.

Won't patients just use our request appointment form?

The ones who were always going to book will. Everyone else needs a conversation first: the unsure, the comparing, the after hours browsers. Send them straight to a form and they bounce. That's the leakage. The agent is the conversion layer in front of the form.

We already have a self scheduler. Do we still need this?

Keep it. Your scheduler is the last step, not the first. A scheduler only works on someone who has already decided to book. The agent answers their questions, screens their symptoms, confirms you treat what they have, then hands them to your scheduler to finish. Your scheduler is the cash register. The agent walks the browsers over.

Won't patients have to fill everything out twice?

No. The agent is the conversation that gets them to the form. Patients complete the real intake once, in your scheduler, the same as today. We just make sure far more of them get there. One intake, more patients finishing it.

How does Reactivation work?

Years of past patients sit dormant in your EHR with new injuries, opposite knees, and the PT plan they never finished. Clinekt finds the overdue and at risk ones, runs outreach across phone, text, and email, and books them into open slots on your schedule. Your team never pulls a list or makes a call.

Do we need to change our website?

No. One line of code adds the agent to your site, either as a widget or as a fully embedded experience that matches your brand. No redesign, no IT project, no workflow changes.

How fast can we go live?

Same day. One script tag and about 10 minutes of work. No IT project, no staff training, no workflow disruption.

Does Clinekt work with our EHR?

Yes. Clinekt connects to athenahealth, ModMed, NextGen, eClinicalWorks, Epic, Cerner, and more. Reactivation runs through your EHR to find dormant patients, and PHI stays locked down at every step. You can also start without an integration and grow into it at your pace.

Can Clinekt work with our existing scheduling team or call center?

Yes. The agent qualifies every patient first, then delivers them into whatever workflow you already run, whether that's a call center, a scheduling team, or your front desk. Your team gets prequalified patients instead of raw leads.

Can Clinekt handle multiple locations?

Yes. Each location gets its own deployment with the same simple setup, and reporting rolls up across your entire organization so leadership sees the full picture.

Will this add work for our front desk?

No. The agent does the screening your front desk does manually today, then delivers prequalified, ready to book patients into your existing workflow. No new logins, no double entry, nothing for your team to babysit. You add appointments without adding a single hire.

How do we know it's working?

Every patient is tracked from first click to booked appointment to completed procedure. Ad platforms stop at the click. Clinekt follows the whole journey and reports the revenue your dashboards miss, in a real time dashboard your leadership can open any day. Proof, not promises.

Is patient data secure?

Yes. HIPAA compliant, SOC 2 Type II certified, BAA signed with every client, and all data encrypted in transit and at rest. Built for healthcare from day one.

How much does Clinekt cost?

Simple per provider subscription pricing. Book a 15 minute demo and we'll walk through pricing for your practice size. Our average partner sees a 24x return.

Ready to increase your patient volume?