Ventura Orthopedics: 450+ Qualified Leads in One Month
Challenge
Ventura Orthopedics is one of the oldest and most respected orthopedic group practices in California — nearly 40 board-certified, fellowship-trained physicians, surgeons, and therapists across five locations in Ventura, Oxnard, Camarillo, Thousand Oaks, and Simi Valley. A practice that size generates serious website traffic across sports medicine, joint replacement, spine, hand and wrist, and foot and ankle. But that traffic had nowhere to go. Visitors researching symptoms after hours met static pages, and the only path to an appointment was calling five different front desks during business hours. Leadership had no way to see how many surgical candidates were visiting the website and leaving — or which locations and service lines were losing them.
Approach
Clinekt deployed the Inbound Agent across Ventura Orthopedics' website in under one week — a single embed code, no IT project, no EHR integration, no staff training across any of the five locations. The agent immediately began engaging every visitor with a specialty-trained clinical screening: body region, symptom severity, duration, functional limitations, and surgical risk. Every completed screening produced a scored, fully profiled patient routed to the right location and service line, so schedulers at each office received booking-ready patients instead of voicemails.
Solution
Within the first month, Ventura Orthopedics' website went from a brochure to the practice's highest-volume intake channel. The agents screened visitors around the clock — including the nights and weekends when most patients actually research care — and delivered qualified, pre-screened patients into the existing scheduling workflow at all five locations. The front desk process did not change. The inputs did: complete clinical profiles instead of cold inquiries, with urgency flagged and location routing handled automatically.
Results
What’s next
Ventura Orthopedics is expanding Clinekt across its full digital footprint — provider pages, paid campaigns, and referral traffic — and using attribution reporting to see exactly which channels produce surgical cases. As an OrthoForum member practice, Ventura is also helping prove out the patient activation model for large multi-location orthopedic groups nationwide.