It stays with every patient between visits and turns the care you already give into documented, billable work.
The agent does the outreach and the paperwork. Your team supervises the care.
Medicare pays for this work. Almost nobody bills it, because the documentation costs more than it returns. Until now.
Checks in with your chronic and surgical patients every month by call or text. Nobody downloads anything.
HOOS Jr, KOOS Jr, and other validated surveys, matched before and after surgery.
Concerning answers route to your staff, who review and act under your physicians' supervision.
Time logs, consent, care plans, and an audit-ready monthly report for your biller.
The Care Management Agent shares a single memory with Inbound, Recall, and Outbound.
Medicare's mandatory joint bundles score practices on patient engagement and reported outcomes across the episode of care. The check-ins and surveys the agent already runs are the data those scores are built on.
Every month it checks in with your enrolled patients by call or text, collects how they are doing, gathers validated outcome surveys, and routes anything concerning to your staff. It logs all of it as it happens, so the care your practice delivers between visits is documented without anyone chasing paperwork.
Your team. The agent does the outreach and the paperwork. Your medical assistant or nurse reviews what it collects and cares for the patients who need attention, under your physicians' supervision. The agent makes those minutes efficient. It never replaces them.
Yes. Medicare has paid practices for monthly care management for years. Most practices never bill it because the outreach and documentation take staff time nobody has. The Care Management Agent produces the consent records, care plans, time logs, and monthly reports your biller needs.
The platform automatically excludes a surgeon's own post-operative patients from billing during the global period. Their check-ins and outcome surveys still run, and the billing rules respect the bundle.
Yes. The Care Management Agent starts from a simple patient list and works alongside Epic, athenahealth, ModMed, NextGen, eClinicalWorks, and the other major systems. No IT project required to begin.
Survey tools send forms. The Care Management Agent holds a conversation, remembers the patient's history across every call, text, and email, and connects to the same platform that books new patients and recalls dormant ones.
The Care Management Agent completes the journey. See how the platform fits together.
A 15 minute walkthrough: the monthly check-in, the outcome survey, the staff review, and the report your biller receives.