Your EHR is full of patients who meant to come back and never did. Your Recall Agent finds them, reaches them with a real conversation by phone, text, and email, and books them into open slots until your schedule is full again.
The agent identifies overdue, lapsed, and at-risk patients hiding in your EHR, and prioritizes the ones most likely to need care now.
Phone, text, and email, in your practice's name and voice. Not a batch reminder blast: a conversation that answers questions and adapts to every reply.
Patients who are ready book straight into open appointment times, synced with your schedule, with the context your front desk needs.
Every reactivated patient is tracked from first outreach to completed visit, so you see exactly what the campaign produced.
Reminders confirm appointments that already exist. Recall chases care that is due. Reactivation wins back patients who have drifted away entirely. The Recall Agent does all three from one place, with one memory of every patient. Read more in our guide to patient activation.
Patient reactivation is finding the patients in your records who are overdue for care or have stopped coming, reaching them, and getting them back on the schedule. It is different from appointment reminders, which only confirm visits that already exist, and it is usually the fastest growth a practice can add because the patients already know you.
Traditional recall tools send scheduled batch messages and stop there. The Recall Agent holds two-way conversations across phone, text, and email, answers patient questions, adapts to every reply, and books the appointment itself. Patients respond to a conversation far more than to a broadcast.
Yes, because it never feels like AI outreach. Every message comes from your practice's name, in your voice, about their own care. Across the platform, practices see meaningful appointment volume added from patients their staff would never have had time to call.
Yes. The Recall Agent works alongside Epic, athenahealth, ModMed, NextGen, eClinicalWorks, and the other major systems, and can start from a simple patient list. There is no rip-and-replace and no new workflow for your team.
Almost nothing. The agent finds the patients, does the outreach, and books the visits. Your front desk sees new appointments appear with full context, and your team keeps its time for the patients in front of it.
Book a 15 minute demo and watch the Recall Agent work a real recall queue, from first text to booked slot.
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