Phreesia is a publicly traded patient intake and access platform (NYSE: PHR) with a history from 2005 and "4,700+" healthcare organizations on its site, now adding VoiceAI for calls. Clinekt is AI patient engagement software for specialty and primary care practices: its agents reach patients by phone, text, email, and website chat in your practice's name, book the visit, bring overdue patients back from your records, and hand your team only what needs a person. The short version: choose Phreesia if you are a health system or large group that wants intake, check-in hardware, payments, and access in one enterprise platform and can plan a six-week implementation; choose Clinekt if you want a practice-level agent that is live the same day, books new patients from your own website and phone rather than a marketplace, and brings overdue patients back by conversation, at one rate per provider.
Facts about Phreesia come from Phreesia's public website on November 2, 2026, are vendor-reported, and may change. If something here is out of date, tell us and we will fix it.
Clinekt. Specialty and primary care practices: orthopedics, physical therapy, oral surgery, dentistry, dermatology, ophthalmology, urology, primary care, cardiology, pediatrics, rheumatology, and behavioral health, and health systems that run those service lines.
Phreesia. Health systems, enterprise groups, and independent groups across 18 listed specialties including primary care, orthopedics, dermatology, OB/GYN, and ophthalmology. Dental is not listed.
Clinekt. Phone, text, email, and website chat in one thread, so a patient can start on one channel and answer on another. Voices you choose, in the languages your patients speak.
Phreesia. VoiceAI for calls, plus text, email, and voice reminders in "20+ languages". Website chat is not stated. "No app or login required." In-office check-in hardware (PadX, Arrivals).
Clinekt. The agent holds the conversation until the patient has a confirmed time with the right provider, verifies insurance, and hands your schedulers the booking with the conversation attached. Anything clinical, urgent, or requested goes to a person right away.
Phreesia. VoiceAI books: "appointments are booked and added to the calendar". Urgent and non-routine calls go to staff.
Clinekt. The Recall Agent works from your records: recall intervals, unfinished plans of care, patients not seen in twelve months. It reaches each patient by phone, text, and email until the visit is booked or the patient says no, with nothing landing on staff.
Phreesia. VoiceAI outbound campaigns include recall, and an automated waitlist called Appointment Accelerator fills vacancies.
The same facts for the jobs a buyer asks about next.
Clinekt. Website chat greets and books new patients with no form or login, and the phone is answered after hours the same way it is at 9 am. 82% of patients try to book outside office hours.
Phreesia. New patients find and book through MediFind, its patient search marketplace. After hours, VoiceAI handles calls 24/7 and PhreesiaOnCall triages to the on-call provider (included with Phreesia Intake, not sold alone).
Clinekt. Insurance verification, registration and intake, referrals received and routed, billing questions answered and balances collected, NPS after every visit with Google reviews asked for, medication reminders, and campaign attribution to the completed visit.
Phreesia. Real-time eligibility, intake, payments (PCI DSS Level 1), referral management, and patient feedback with alerts on negative responses. Review generation is not stated.
Clinekt. Works alongside Epic, athenahealth, ModMed, NextGen, eClinicalWorks, Cerner (Oracle Health), AdvancedMD, Greenway, Veradigm, Nextech, and the dental practice management systems. No IT project; the first agent is live the same day.
Phreesia. "16+ PM/EHRs natively": AdvancedMD, athenahealth, Azalea, Compulink, eClinicalWorks, eMDs, Epic, Flatiron, Greenway, MEDITECH, ModMed, NextGen, Office Practicum, Oracle, Unlimited Systems, Veradigm. Go-live "as little as 6 weeks".
Clinekt. One rate per provider per month, support and tuning included, no multi-year contract.
Phreesia. Custom quote by size, workflows, and products; "predictable subscription pricing, no surprise fees or per-message charges". Contract length is not stated.
Both are real products with real customers. The difference is the job you are hiring for.
You are a health system or large group that wants intake, check-in hardware, payments, and access in one enterprise platform and can plan a six-week implementation.
You want a practice-level agent that is live the same day, books new patients from your own website and phone rather than a marketplace, and brings overdue patients back by conversation, at one rate per provider.
Clinekt. HIPAA compliant and SOC 2 Type II, a BAA with every client, AES-256 in transit and at rest. Evidence in our Trust Center.
Phreesia. HITRUST CSF (2024), SOC 2 Type 2, PCI DSS Level 1, PCI P2PE, per its platform page.
Named results on Phreesia's site, vendor-reported: Metroplex Medical Centres, $442.3K cost savings; Summit Orthopedics, $200K additional revenue; West Coast Neurology, 44% of eligible vacancies filled. Clinekt's: Ventura Orthopedics, a five-location group, had more than 300 completed appointments and more than 200 new patients in its first month live, verified in eClinicalWorks. Every Clinekt patient is traced from first call or click to completed visit, so the numbers come from your own schedule.
Your plan is sized to your practice and grows as you add providers.
For the patient-facing work, yes: answering, booking, recall, reminders, follow-up, and reviews. Phreesia is a publicly traded patient intake and access platform (NYSE: PHR) with a history from 2005 and "4,700+" healthcare organizations on its site, now adding VoiceAI for calls; if you rely on parts of it that Clinekt does not do, such as in-office hardware or a payments bundle, practices run both.
Clinekt's agent holds the conversation until the patient has a confirmed time with the right provider, verifies insurance, and hands your schedulers the booking with the conversation attached, so the visit lands in the workflow your team already uses. Phreesia's own site describes its booking this way: VoiceAI books: "appointments are booked and added to the calendar". Urgent and non-routine calls go to staff.
Clinekt works alongside Epic, athenahealth, ModMed, NextGen, eClinicalWorks, Cerner (Oracle Health), AdvancedMD, Greenway, Veradigm, Nextech, and the dental practice management systems, with no IT project to start. Phreesia lists: "16+ PM/EHRs natively": AdvancedMD, athenahealth, Azalea, Compulink, eClinicalWorks, eMDs, Epic, Flatiron, Greenway, MEDITECH, ModMed, NextGen, Office Practicum, Oracle, Unlimited Systems, Veradigm. Go-live "as little as 6 weeks".
Clinekt is one rate per provider per month, support and tuning included, no multi-year contract; we size the plan to your practice on a 15-minute call. Phreesia: Custom quote by size, workflows, and products; "predictable subscription pricing, no surprise fees or per-message charges". Contract length is not stated.
Clinekt is HIPAA compliant and SOC 2 Type II, signs a BAA with every client, and encrypts every conversation in transit and at rest; evidence is in our Trust Center. Phreesia states: HITRUST CSF (2024), SOC 2 Type 2, PCI DSS Level 1, PCI P2PE, per its platform page.
Clinekt: same day for the website agent (one script tag and about 10 minutes), phone answering and recall set up with you in the first week, no IT project. Phreesia: Go-live "as little as 6 weeks".
How Clinekt works, the category pages, and a customer by name.
A 15 minute demo: the agent engages a new patient, books the visit, and hands it to your team while you watch.
