What is an AI medical receptionist?
An AI medical receptionist answers a practice's calls and messages, answers the patient's questions, books or reschedules the visit, confirms it, and hands anything it cannot resolve to your staff with the conversation attached. Clinekt's receptionist works by phone, text, and chat, in your practice's name, around the clock.
Is an AI receptionist HIPAA compliant?
Clinekt is. We are HIPAA compliant and SOC 2 Type II, we sign a BAA with every client, and all data is encrypted in transit and at rest. Ask any vendor for the same three things before you let them answer a patient call. Compliance evidence is available in our Trust Center.
What calls can it handle, and what does it hand off?
It handles scheduling and rescheduling, hours and directions, insurance questions, referral calls, billing questions, and after-hours calls. Anything clinical, anything urgent, and anything the patient asks to take to a person is routed to your team right away, with the full conversation attached.
Does it replace our front desk?
No. It takes the calls and messages that come in while your team is with patients, and the ones that come in when nobody is there. Your staff gets the booked visit and the conversation, and spends the day with the patients in the lobby.
Can it book directly into our schedule?
Yes. Clinekt works alongside athenahealth, ModMed, NextGen, eClinicalWorks, Epic, Cerner, and the other major systems, so the receptionist books a real time with the right provider. You can also start without an integration and grow into one at your pace.
What does it sound like to patients?
Like your practice. The receptionist speaks in your name, in the languages your patients speak, with a voice you choose. Patients can reply by phone, text, or chat, and the conversation carries across all three.
How much does an AI receptionist cost?
Clinekt is priced at one simple rate per provider per month, with support and tuning included and no multi-year contract. Your plan is sized to your practice and grows as you add providers. Book a 15-minute demo and we will walk through pricing for your practice size.
How fast can we go live?
Same day for the website agent: one script tag and about 10 minutes of work. Phone answering is set up with you, not by you, and none of it needs an IT project, staff training, or a new workflow.
How is Clinekt different from other AI receptionists?
Receptionist AI waits for the call. Clinekt's agents go get the patient: the receptionist answers what rings, and the same platform engages the new patients who never call, brings back the patients who are overdue, and follows up between visits. One memory of every patient, one portal, one rate.