What is referral management software?
Referral management software follows a referral from the provider who sent it to the visit that completes it. AI referral management software, like Clinekt, does the follow-through with an agent that reaches the patient by phone, text, and email and books the visit, so the work happens every day without adding staff.
How does Clinekt receive referrals?
However they are sent today: fax, email, phone, or a referral link you can give to the offices that send you patients. The referring office changes nothing about how it works.
Which agent handles referrals?
The Inbound Agent. It picks up every new patient, whether they found you or were sent to you. A referral that goes quiet passes to the Recall Agent, which keeps reaching out until the patient books or asks it to stop.
How fast is a referred patient contacted?
Within minutes of the referral arriving, day or night. 82% of patients try to book outside office hours, so the agent takes the conversation whenever the patient picks it up.
What does the referring office see?
A short update when the patient is booked and again when they are seen, with no login and no new software on their side.
Can we send referrals out as well as receive them?
Yes. Your team picks the provider you are referring to, and the referral is followed until that visit happens. When both practices are on Clinekt, the referral and its status appear on both sides.
Can we start without an EHR integration?
Yes. Many practices start by loading the referrals that never scheduled, and the agents work that list the same way. The integration only makes the list refresh itself.
How do we know it worked?
Every referral is traced to the completed visit in your Clinekt portal, by referring provider, by location, and by channel. You see kept visits, not faxes processed.
How is referral management software priced?
Clinekt is priced at one simple rate per provider per month, with support and tuning included, month to month, with no long-term contract. Your plan is sized to your practice and grows as you add providers. Book a 15-minute demo and we will walk through pricing for your practice size.
How fast can we go live?
Same day for the website agent: one script tag and about 10 minutes of work. Referral outreach starts as soon as your first referrals are loaded, and the setup is done with you, not by you.
Is Clinekt HIPAA compliant?
Yes. Clinekt is HIPAA compliant and SOC 2 Type II, signs a BAA with every client, and encrypts all data in transit and at rest. Compliance evidence is available in our Trust Center.