Luma Health is an "Operational AI for Healthcare" platform founded in 2015 in San Mateo, with "1,000+ healthcare organizations" in the US, Canada, and UK on its site. Clinekt is AI patient engagement software for specialty and primary care practices: its agents reach patients by phone, text, email, and website chat in your practice's name, book the visit, bring overdue patients back from your records, and hand your team only what needs a person. The short version: choose Luma Health if you are a health system or FQHC on Epic, Oracle, MEDITECH, athenahealth, or eCW that wants an enterprise operations platform with voice in English and Spanish; choose Clinekt if you are a specialty or primary care practice that wants the agents working your own website, phone, and overdue list in your languages, live the same day, with one rate per provider and no enterprise project.
Facts about Luma Health come from Luma Health's public website on November 2, 2026, are vendor-reported, and may change. If something here is out of date, tell us and we will fix it.
Clinekt. Specialty and primary care practices: orthopedics, physical therapy, oral surgery, dentistry, dermatology, ophthalmology, urology, primary care, cardiology, pediatrics, rheumatology, and behavioral health, and health systems that run those service lines.
Luma Health. Health systems, hospitals, clinics, FQHCs, and pediatrics, per its site.
Clinekt. Phone, text, email, and website chat in one thread, so a patient can start on one channel and answer on another. Voices you choose, in the languages your patients speak.
Luma Health. Agentic voice in English or Spanish, SMS and RCS, email, and chat. Booking through Google is also offered.
Clinekt. The agent holds the conversation until the patient has a confirmed time with the right provider, verifies insurance, and hands your schedulers the booking with the conversation attached. Anything clinical, urgent, or requested goes to a person right away.
Luma Health. Its agent books itself into the EHR schedule, and its Navigator agent "brings in a person when the situation calls for it".
Clinekt. The Recall Agent works from your records: recall intervals, unfinished plans of care, patients not seen in twelve months. It reaches each patient by phone, text, and email until the visit is booked or the patient says no, with nothing landing on staff.
Luma Health. Automated outreach on a cadence (for example one year after the last visit) by SMS, RCS, or an outbound AI call, "without staff calling down a list".
The same facts for the jobs a buyer asks about next.
Clinekt. Website chat greets and books new patients with no form or login, and the phone is answered after hours the same way it is at 9 am. 82% of patients try to book outside office hours.
Luma Health. Patient Pipeline runs Google Ads that send patients to a real open appointment; admins control which slots new patients can book. "24/7 multilingual support." Website chat that books a new patient is not stated explicitly.
Clinekt. Insurance verification, registration and intake, referrals received and routed, billing questions answered and balances collected, NPS after every visit with Google reviews asked for, medication reminders, and campaign attribution to the completed visit.
Luma Health. Eligibility checks, intake forms, payments, review requests and reputation management, and referral coordination including fax-based referrals.
Clinekt. Works alongside Epic, athenahealth, ModMed, NextGen, eClinicalWorks, Cerner (Oracle Health), AdvancedMD, Greenway, Veradigm, Nextech, and the dental practice management systems. No IT project; the first agent is live the same day.
Luma Health. Direct with athenahealth, eClinicalWorks, Epic, Oracle Health, and MEDITECH; partners NextGen, Nextech, Greenway, PCC; ModMed is shown. Outside the US, Epic, Oracle, and MEDITECH are named.
Clinekt. One rate per provider per month, support and tuning included, no multi-year contract.
Luma Health. Not stated on its site; book a demo.
Both are real products with real customers. The difference is the job you are hiring for.
You are a health system or FQHC on Epic, Oracle, MEDITECH, athenahealth, or eCW that wants an enterprise operations platform with voice in English and Spanish.
You are a specialty or primary care practice that wants the agents working your own website, phone, and overdue list in your languages, live the same day, with one rate per provider and no enterprise project.
Clinekt. HIPAA compliant and SOC 2 Type II, a BAA with every client, AES-256 in transit and at rest. Evidence in our Trust Center.
Luma Health. HIPAA compliant, SOC 2 Type II, HITRUST CSF r2 and ai2, ISO 27001:2022, ISO 42001, TX-RAMP Level 2, GDPR, per its security page.
Named results on Luma Health's site, vendor-reported: Fisher-Titus, self-scheduling up 137%; Planned Parenthood Mar Monte, 353 staff hours saved a month; Mile Bluff Medical Center, 90% of eligible referrals scheduled without staff. Clinekt's: Ventura Orthopedics, a five-location group, had more than 300 completed appointments and more than 200 new patients in its first month live, verified in eClinicalWorks. Every Clinekt patient is traced from first call or click to completed visit, so the numbers come from your own schedule.
Your plan is sized to your practice and grows as you add providers.
For the patient-facing work, yes: answering, booking, recall, reminders, follow-up, and reviews. Luma Health is an "Operational AI for Healthcare" platform founded in 2015 in San Mateo, with "1,000+ healthcare organizations" in the US, Canada, and UK on its site; if you rely on parts of it that Clinekt does not do, such as in-office hardware or a payments bundle, practices run both.
Clinekt's agent holds the conversation until the patient has a confirmed time with the right provider, verifies insurance, and hands your schedulers the booking with the conversation attached, so the visit lands in the workflow your team already uses. Luma Health's own site describes its booking this way: Its agent books itself into the EHR schedule, and its Navigator agent "brings in a person when the situation calls for it".
Clinekt works alongside Epic, athenahealth, ModMed, NextGen, eClinicalWorks, Cerner (Oracle Health), AdvancedMD, Greenway, Veradigm, Nextech, and the dental practice management systems, with no IT project to start. Luma Health lists: Direct with athenahealth, eClinicalWorks, Epic, Oracle Health, and MEDITECH; partners NextGen, Nextech, Greenway, PCC; ModMed is shown. Outside the US, Epic, Oracle, and MEDITECH are named.
Clinekt is one rate per provider per month, support and tuning included, no multi-year contract; we size the plan to your practice on a 15-minute call. Luma Health: Not stated on its site; book a demo.
Clinekt is HIPAA compliant and SOC 2 Type II, signs a BAA with every client, and encrypts every conversation in transit and at rest; evidence is in our Trust Center. Luma Health states: HIPAA compliant, SOC 2 Type II, HITRUST CSF r2 and ai2, ISO 27001:2022, ISO 42001, TX-RAMP Level 2, GDPR, per its security page.
Clinekt: same day for the website agent (one script tag and about 10 minutes), phone answering and recall set up with you in the first week, no IT project. Luma Health does not state a go-live time on its site.
How Clinekt works, the category pages, and a customer by name.
A 15 minute demo: the agent engages a new patient, books the visit, and hands it to your team while you watch.
