Patient reactivation software

Patient reactivation software that ends back on your schedule.

Clinekt is AI patient reactivation software for medical practices. The Recall Agent finds the patients who are overdue or have gone quiet in your records, reaches them with real conversations by phone, text, and email, and brings them back fully autonomously, with nothing landing on your staff.

  • HIPAA compliant
  • SOC 2 Type II
What it is

What is patient reactivation software?

Patient reactivation software finds the patients a practice has already seen but has stopped seeing: the overdue recall, the unfinished plan of care, the chart that went quiet a year ago. Then it reaches them and books them back. Older reactivation tools send a batch of letters or texts to a list and count the sends. Clinekt holds a conversation with each patient until the visit is booked, and counts the visits.

Find

Find every overdue patient.

The Recall Agent works from your records, so it knows who is due for a recall, who stopped partway through a plan of care, and who has not been seen in twelve months. The list refreshes itself every day.

Meet the Recall Agent
Reach

Reach them like a person would.

Each patient gets a warm, low-pressure conversation in your practice's name, by phone, text, and email in one thread. It answers questions, works around their schedule, and stops the moment they ask it to.

How the outreach works
Book

Book the visit, then keep it.

The conversation ends with a real appointment with the right provider, confirmed and reminded. Insurance is checked before the visit, and your schedulers get the booking with the conversation attached.

Works with your EHR
Report

Count what came back.

Every reactivated patient is traced from the first message to the completed visit, so you see which lists, messages, and providers bring patients back, and the revenue each one returned.

One portal, every patient
How it compares

How Clinekt differs from the recall tools you already know.

Most recall tools message the patients who are already coming back. Reactivation starts with the patient who has no appointment at all, and it only counts when they walk in.

Versus

Reminder tools

Reminder and messaging tools confirm visits that are already on the schedule. Clinekt sends those reminders too, and it also goes and finds the patient who has nothing on the schedule.

Reminders vs recall vs reactivation
Versus

Reactivation campaigns

A campaign sends one message to a list and reports open rates. The Recall Agent works each patient one at a time, by phone, text, and email, until the visit is booked or the patient says no.

Best patient reactivation software compared
Versus

Staff call lists

A printed recall list waits for a quiet afternoon that never comes. The Recall Agent works the whole list every day and hands your team only the patients who need a person.

Patient recall software for specialty practices
Versus

Patient portals

A portal waits for the patient to log in. Clinekt reaches out, holds a real conversation, and needs no app, password, or download from the patient.

Six types of patient engagement software
What it produces

Patients you already had, back on the schedule.

What practices on Clinekt see, across every specialty we serve. Every patient is traced from first message to completed visit, so the numbers come from your own schedule.

By the numbers
+12%
Average lift in appointment volume after go-live
24×
Average return for every dollar spent on Clinekt
3 channels
Phone, text, and email in one thread
82%
Of patients try to book outside office hours
Pricing

Pricing without the fine print.

Your plan is sized to your practice and grows as you add providers.

  • One simple rate per provider per month, with nothing hidden
  • Support and tuning from our team, for as long as you are with us
  • No multi-year contract. Stay because it works
FAQ

Common questions about patient reactivation software.

What is patient reactivation software?

Patient reactivation software finds the patients a practice has already seen but has not seen in a while, reaches them, and books them back. AI patient reactivation software, like Clinekt, does the reaching with an agent that holds real conversations by phone, text, and email, so the work happens every day without adding staff.

What is the difference between patient recall and patient reactivation?

Recall is a patient who is due: the six-month hygiene visit, the annual exam, the post-op check. Reactivation is a patient who has gone quiet: no visit in the prior twelve months and nothing on the schedule. Clinekt treats a patient with no visit in twelve months as a new patient, and the Recall Agent handles both jobs in one place.

How does Clinekt find overdue patients?

The Recall Agent connects to your EHR or practice management system and works from your own records: last visit, recall interval, plan of care, and provider. Nothing changes in your workflow, and your team never builds a list by hand.

Can we start without an EHR integration?

Yes. Many practices start with an exported patient list and grow into the integration at their own pace. The agent works the list the same way; the integration only makes the list refresh itself.

What does the outreach look like to the patient?

It comes from your practice, in your name, and it is warm and low-pressure: a check-in, an offer to get them scheduled, and an easy way to reply. Phone, text, and email run as one thread, so the patient never repeats themselves, and the agent stops the moment a patient asks it to.

How do we know it worked?

Every reactivated patient is traced from the first message to the completed visit in your Clinekt portal, by list, by provider, and by channel. You see booked visits and completed visits, not open rates.

How is patient reactivation software priced?

Clinekt is priced at one simple rate per provider per month, with support and tuning included and no multi-year contract. Your plan is sized to your practice and grows as you add providers. Book a 15-minute demo and we will walk through pricing for your practice size.

How fast can we go live?

Same day for the website agent: one script tag and about 10 minutes of work. Recall outreach starts as soon as your records are connected or your first list is loaded, and the setup is done with you, not by you.

Is Clinekt HIPAA compliant?

Yes. Clinekt is HIPAA compliant and SOC 2 Type II, signs a BAA with every client, and encrypts all data in transit and at rest. Compliance evidence is available in our Trust Center.