What is patient reactivation software?
Patient reactivation software finds the patients a practice has already seen but has not seen in a while, reaches them, and books them back. AI patient reactivation software, like Clinekt, does the reaching with an agent that holds real conversations by phone, text, and email, so the work happens every day without adding staff.
What is the difference between patient recall and patient reactivation?
Recall is a patient who is due: the six-month hygiene visit, the annual exam, the post-op check. Reactivation is a patient who has gone quiet: no visit in the prior twelve months and nothing on the schedule. Clinekt treats a patient with no visit in twelve months as a new patient, and the Recall Agent handles both jobs in one place.
How does Clinekt find overdue patients?
The Recall Agent connects to your EHR or practice management system and works from your own records: last visit, recall interval, plan of care, and provider. Nothing changes in your workflow, and your team never builds a list by hand.
Can we start without an EHR integration?
Yes. Many practices start with an exported patient list and grow into the integration at their own pace. The agent works the list the same way; the integration only makes the list refresh itself.
What does the outreach look like to the patient?
It comes from your practice, in your name, and it is warm and low-pressure: a check-in, an offer to get them scheduled, and an easy way to reply. Phone, text, and email run as one thread, so the patient never repeats themselves, and the agent stops the moment a patient asks it to.
How do we know it worked?
Every reactivated patient is traced from the first message to the completed visit in your Clinekt portal, by list, by provider, and by channel. You see booked visits and completed visits, not open rates.
How is patient reactivation software priced?
Clinekt is priced at one simple rate per provider per month, with support and tuning included and no multi-year contract. Your plan is sized to your practice and grows as you add providers. Book a 15-minute demo and we will walk through pricing for your practice size.
How fast can we go live?
Same day for the website agent: one script tag and about 10 minutes of work. Recall outreach starts as soon as your records are connected or your first list is loaded, and the setup is done with you, not by you.
Is Clinekt HIPAA compliant?
Yes. Clinekt is HIPAA compliant and SOC 2 Type II, signs a BAA with every client, and encrypts all data in transit and at rest. Compliance evidence is available in our Trust Center.